We performed a comparison between Symantec Endpoint Security and SentinelOne Singularity Complete based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements.
"Ability to get forensics details and also memory exfiltration."
"The most valuable feature is the analysis, because of the beta structure."
"Forensics is a valuable feature of Fortinet FortiEDR."
"The product's initial setup phase is very easy."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The GUI is really easy to use."
"The external drive scanning is great."
"The most valuable features include the agent installation and update processes."
"It has a one-click button that we can use to reverse all those dodgy changes made by the virus program and bring the system quickly back to what it was. That's one of the most important features."
"SentinelOne also provides equal protection across Windows, Linux, and macOS. I have all of them and every flavor of them you could possibly imagine. They've done a great job because I still have a lot of legacy infrastructure to support. It can support legacy environments as well as newer environments, including all the latest OS's... There are cost savings not only on licensing but because I don't have to have different people managing different consoles."
"I like that SentinelOne doesn't use a lot of system resources or make the system slow. It also performs a full scan quickly—within two hours. It has an easy-to-use end-user GUI."
"Sentinel One has improved our organization by protecting the environment we are working in."
"The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus."
"Some important features that are included are the built-in firewall and device control."
"Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system."
"The product has valuable features for insights."
"Managing SEP is very easy, and also troubleshooting part is easily managed."
"The initial setup is straightforward."
"Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
"The solutions' main features are patch management and security."
"The mobile application is valuable. You are able to see the reports of intrusions and the like on mobile devices. That is one of the coolest aspects."
"I haven't seen the use of AI in the solution."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"The SIEM could be improved."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"The solution is not stable."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"The SentinelOne portal is not user-friendly, which is one of its drawbacks."
"I really haven't done enough to really see any improvements."
"The solution does not have an application security and control module."
"We'd like SentinelOne to upgrade automatically. It doesn't automatically update the agent if some system has an older version of the SentinelOne. It has to be triggered from the console."
"The only concern we have is that there are a few features that were not readily available."
"It primarily operates on local machines, monitoring processes, and not always providing detailed insights, relying on external information to determine the nature of a file."
"The stability of SentinelOne should be improved."
"An area for improvement in SentinelOne is the search feature. You can't go beyond twenty thousand events, which ruins the task because it isn't enough when you're doing your investigation."
"We had trouble with the advanced features, such as the firewall builder and all the network protection modules. We were having a lot of issues because it would sometimes block users or the printing, or it would create issues with the network access resources."
"Reporting in this solution needs improvement."
"I would like to see even more customization, the possibility to do whitelisting. It needs to be a little bit more liberal on whitelisting, even to use the name if needed, instead of hashes."
"It is only available to use on computers with higher-end specs."
"The reporting function needs to be more user friendly in general."
"We were having a problem in Version 14, where the client machines used to go into the health state and once it restarted, and never came back again."
"Since the acquisition by Broadcom, we are no longer receiving the proper support."
"Its interface needs improvement. Its interface is very old, and it needs a new look. Other solutions, such as Sophos and BitDefender, have a better and more modern interface, whereas Symantec has had the same interface for a while. There has been no enhancement in the interface. They should update and provide a better interface in 2022 for a better user experience for their customers."
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SentinelOne Singularity Complete is ranked 2nd in Endpoint Protection Platform (EPP) with 177 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews. SentinelOne Singularity Complete is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, ThreatLocker Protect and Wazuh, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Trend Micro Deep Security and Cortex XDR by Palo Alto Networks. See our SentinelOne Singularity Complete vs. Symantec Endpoint Security report.
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