We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"ServiceNow is easy to use and has a user-friendly interface."
"It provides internal clients with greater transparency about their projects and deliverables."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"ServiceNow is very easy to set up."
"The main reason that people use ServiceNow is that performance is very good."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"It is a stable solution...It is a scalable solution."
"The product's most advantageous feature is platform innovation."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The solution is very comprehensive."
"It can integrate anywhere, and you can make any kind of workflow."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"There is inherent complexity with this tool because of the number of things that it can do."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The solution’s user interface could be improved and given a better design."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"ServiceNow Now Platform's technical support needs to improve."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"They should reduce the solution's cost and make it more affordable for buyers."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"It's not quick or cheap."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our ServiceNow vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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