We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"The process models provide self-documenting systems."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"With low-code, we don't need a lot of coding, and then from the plumbing perspective, there is a complete CI/CD pipeline that exists within Appian that can be leveraged for open deployment."
"Appian also has very flexible local integration."
"I find the BPM the most valuable feature."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"Scalability-wise, it is a very good solution."
"The tool is generally easy to use, making it a very user-friendly product."
"It is a stable solution...It is a scalable solution."
"The incident management has been the most useful feature for us."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"This is a development platform that provides us with a strong database and a low code environment."
"Now Platform's best features are collaboration, configurability, and customizability."
"The ability of the interface to load automatic data is not great."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"My only request is that they decrease the license costs."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The product should be integrated with Power BI."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The UI and mobile UI need to be improved."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The UI is very bad and needs to be updated."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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