We performed a comparison between Trellix Endpoint Security and Trend Micro Smart Protection based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the analysis, because of the beta structure."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The stability is very good."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"The solution was relatively easy to deploy."
"Forensics is a valuable feature of Fortinet FortiEDR."
"I get alerts when scripts are detected in the environment."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"We can manage everything from the central console and it is very easy."
"It is a stable solution...The solution's technical support is good."
"Trellix Endpoint Security's dashboard is very flexible, and I can create my own user-specific dashboard depending on user privilege or preference."
"The performance is good."
"There is a new feature where you can set thresholds for all the CPU consumption allowing for no consumption on the servers when the scans happen. It is a separate plugin or addon, and if we have it on all the virtual machines it automatically checks the resources, and based on that, it will schedule the scans. That is something that I have not seen in other antivirus solutions, such as Symantec."
"It also allows multifunctionality within a single platform."
"Threat prevention is valuable because most clients use other solutions like antivirus as part of web protection. I don't find that kind of solution useful."
"The most valuable feature is ease of use."
"Trend Micro is easy to use and it has good security features."
"The scalability works well."
"The antivirus signature is valuable."
"The most valuable features of the solution are ransomware protection, device control, and DLP."
"The most valuable feature of Trend Micro Smart Protection is automatic scanning."
"The solution has multiple modules within a single agent deployment."
"The most valuable features are the DLP and anti-virus functionality."
"Trend Micro Smart Protection includes compliance features where you can establish rules against endpoint vulnerabilities and attack parameters. It offers Smart Detection, Smart Update, and sandboxing to detect and analyze suspicious files, providing a smart approach to zero-day threat detection. Trend Micro Smart Protection offers rapid response to zero-day threats with a strong team backing up the discovery process. Virtual patching is a crucial feature, effectively closing vulnerable ports and access points. Regarding web reputation services, aggregating data from multiple sources, including Trend Micro, Proofpoint, and others, helps inform threat prevention efforts and automate responses."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"Intelligence aspects need improvement"
"The solution should address emerging threats like SQL injection."
"It takes about two business days for initial support, which is too slow in urgent situations."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"We'd like to see more one-to-one product presentations for the distribution channels."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"FortiEDR can be improved by providing more detailed reporting."
"The local technical support could be better."
"The initial setup isn't so easy. You need to know what you are doing."
"We’re facing remote installation issues sometimes:"
"Some agents become old and then they don't communicate well any longer."
"The solution has problematic encryption, which needs reforming."
"The solution needs to offer better local technical support."
"I would like to see more integration with third-party products."
"If there's a possibility for remote assistance or investigation support in the future, it would be beneficial. Currently, we use another remote software for such purposes. If this feature could be included in the next version, that would be an improvement. The feature is called Remote Administration. I'm somewhat satisfied, but there's an issue I recently encountered. When attempting to scan a suspected host machine, Symantec Endpoint Security did not provide any alerts. However, when we installed Malwarebytes and ran a scan, it detected a threat that wasn't identified by Symantec. We raised this concern with the team for resolution, and the investigation is still ongoing."
"The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products."
"There is room for improvement to make it better for customers."
"The solution's device control options are not too beneficial."
"Sometimes, the tool bases its actions on behaviour, and we lack a policy learning mechanism. If Trend Micro Smart Protection introduced an AI model, its protection capabilities would be enhanced. I used a different browser once, which may have prevented protection. Another time, our own ISP was added to the blacklist, and it took the support team two business days to resolve it."
"Recently our end users are feeling that their system resources are too occupied and slowed because of the Trend Micro agent - that the agent is doing lots and lots of background activities which include that Application Control, Advanced Threat Protection. We raised the complaint with them and are waiting for their technical support. The support could be faster for all the Trend Micro solutions."
"It is onsite. It does have its challenges in terms of scalability."
"In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features."
"Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation. Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration."
Trellix Endpoint Security is ranked 11th in Endpoint Protection Platform (EPP) with 96 reviews while Trend Micro Smart Protection is ranked 30th in Endpoint Protection Platform (EPP) with 40 reviews. Trellix Endpoint Security is rated 8.0, while Trend Micro Smart Protection is rated 8.0. The top reviewer of Trellix Endpoint Security writes "Good user behavioral analysis and helpful patching but needs better support services". On the other hand, the top reviewer of Trend Micro Smart Protection writes "Offers strong, all-around cybersecurity but is expensive". Trellix Endpoint Security is most compared with Microsoft Defender for Endpoint, Trellix Endpoint Security (ENS), CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and SentinelOne Singularity Complete, whereas Trend Micro Smart Protection is most compared with Trend Vision One Endpoint Security, Check Point Harmony Endpoint, HP Wolf Security and CrowdStrike Falcon. See our Trellix Endpoint Security vs. Trend Micro Smart Protection report.
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