What is our primary use case?
We use Trend Micro Apex One on our systems and servers for endpoint protection.
What is most valuable?
The most valuable features of Trend Micro Apex One are it has its own machine learning and it is quite fast, compared with the other solutions. When you're comparing the other solutions, each has pros and cons, you cannot claim one is 100 percent suitable for you. None of the solutions dominate in all areas.
What needs improvement?
We had some problems with Trend Micro Apex One doing the updates and patches. Some of the other vendor's support has said that Trend Micro Apex One receives database signatures updates too late.
Trend Micro Apex One consumes a bit more resources of your PCs than we would like to have consumed. We do not scan during busy hours of the network because it slows down my data network. What we have done is, we have kept everything after business hours. We have a scheduled scanning in our networks.
I have two operating systems running on my computer and when I start scanning Trend Micro Apex One consumes too many resources, such as processor power. For example, when you are in business hours and the scanning starts, your other operations in software, such as Excel, will have the performance slow down. Overall his solution is good.
I have worked with other solutions, such as Kaspersky, and it consumes approximately 35 to 40 percent of the maximum resources and Trend Micro Apex One consumes approximately 40 percent of the resources. The best thing is the delegation gene of this Trend Micro is amazing.
For how long have I used the solution?
I have used Trend Micro Apex One within the last 12 months.
What do I think about the stability of the solution?
The stability of Trend Micro Apex One depends on how you use it. Additionally, the strength of the data connectivity from one branch to another matter. If your main server is on-premises, the solution's updates and patches should be sent from over the network. For example, if you have a data network, ERP, and internal intranet servers or data connectivity when the server sends the package the bandwidth is important. The bandwidth is something you have to consider with the cloud solution you have. If it is on-premises, your data will be updated quickly.
How are customer service and support?
We have not needed to contact the support from Trend Micro Apex One. We have a support vendor that has certified engineers. The access to our servers is with our support vendors. We do not need to log into our server often because we have installed a thread on this server. If the server is disrupted, it loses connectivity or shut down for some reason, we receive a thread through email, MMS, or network monitoring system we have. We can have alerts from there. If we have any modification required, we call up the support team or support vendor and they will send an email. Once they're done, they will ask us to check if what they did resolve our issues.
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Kaspersky Endpoint.
Trend Micro Apex One and Kaspersky Endpoint are close to being the same solution. I would rate Kaspersky Endpoint higher than Trend Micro Apex One.
The drawback with Kaspersky Endpoint is if the computer systems are out of the network for a long time and the system comes back online, it takes a long time to synchronize and to receive updates. It updates, but it updates very slow, regardless, of whatever internal bandwidth you have. Even if you have changed the source from the on-premises server to the Kaspersky website to the Kaspersky cloud, it takes time. In Kaspersky Endpoint, some of the hash files are hard to find.
The most valuable feature of Kaspersky is, the moment you install the Net Agent, it immediately starts the inventory. This happens regardless of whether you have a system in your domain or non-domain, it scans your network fully.
How was the initial setup?
We only prepare the servers with Trend Micro Apex One for the customers. We give them VPN access with one server and their team is working on it to maintain it. However, we are receiving monitor reports from the solution.
What about the implementation team?
The solution is completely monitored and maintained by our third-party solution provider.
What other advice do I have?
I am looking to upgrade Trend Micro Apex One to another solution. Both Kaspersky and SentinelOne, are under my budget and I am planning to move to one of them soon.
We are looking for a change because I have Windows 7 which is considered a legacy OS. It has been made completely obsolete by Microsoft. We're planning to update our machine to Windows 11 and then we will think of changing the Trend Micro Apex One. I have not found a good deal or sales, I would stick with Trend Micro Apex One because I have never faced any problem. Whatever I want, this solution has. I cannot give you any negative feedback. We are using two threat protection solutions. We have different locations and they are in different countries. In some countries, we are using Kaspersky and Trend Micro Apex One, and they both are on the same platform.
We have not purchased the EDR module for Trend Micro Apex One, we use the basic endpoint. At this moment I'm looking for the EDR option, endpoint detection response, and the rollback. Trend Micro Apex One Apex One doesn't have the rollback feature.
I rate Trend Micro Apex One an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.