We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."It is a good collaboration tool."
"I think that it is one of the best products on the market from my experience."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else."
"The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously."
"Great shareable and co-editing features."
"Many people enjoy its zero learning-curve."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Simplicity to roll out, features available, customization options."
"The tool's most valuable features are document storage, security, and compliance."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Scalability is great. We can extend areas horizontally and vertically."
"An SAP user can store documents directly into OpenText without a connector."
"The search function is not great."
"RAM usage seems to be higher than it should be."
"Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users."
"Atlassian needs to provide the source editor or a built-in plugin."
"There are some issues with performance when creating tables."
"The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins."
"The product should have a workflow with approvals out-of-the-box."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"OpenText Extended ECM's user interface could be improved."
"The tool's documentation is not proper and has missing information like steps."
"The solution's performance, stability, and consistency could be improved."
"A dashboard with information would be nice to see."
"The architecture needs improvement, as it's complex."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"User interface needs improvement (at least in the version we are using, desktop client)."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and OpenText Core.
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