We performed a comparison between BeyondTrust Remote Support and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"It has allowed us to quickly address the needs and issues of our end users."
"Offers a secure method of access without having to install agents everywhere."
"The solution is stable."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We are able to be more effectively connected to computers and servers all over the world."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"Lacks some kind of voice communication option."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The possibility to integrate a chatbot would take this product to the next level."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while N-able MSP Manager is ranked 26th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while N-able MSP Manager is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
