We performed a comparison between BeyondTrust Remote Support and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"This is a very secure product."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"The solution is very fast."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and LogMeIn Rescue. See our BeyondTrust Remote Support vs. Splashtop Remote Support report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
