We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We rarely need support for anything, but when we do, they are on it and always helpful."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"This is a very secure product."
"The solution is stable."
"It has allowed us to quickly address the needs and issues of our end users."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Lacks some kind of voice communication option."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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