We performed a comparison between Bizagi and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In Bizagi, all of the features are valuable."
"It automates a completely manual, complicated process."
"Great software for managing my business. I think this is the best business process management software."
"It can be useful as a tool to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce."
"The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
"The user interface is pretty good."
"Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
"This is a free solution that allows us to create quality visualizations for our company."
"The solution has very helpful technical support."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"This is a customizable product."
"Fast prototyping."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The case management is great."
"The most valuable feature of Pega BPM is its architecture."
"It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."
"I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."
"In terms of what needs improvement, the costs can be lowered."
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."
"Agriculture, Industry."
"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
"It would be helpful if they added some extra features in the next update."
"I would like to see the automation process included in the next release."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"They need to support the solution better, at this time the company does not have enough support."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"Pega should work on redefining their model and creating a demand for their skills."
"Its implementation in the public sector was a bit complex."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
Bizagi is ranked 7th in Business Process Management (BPM) with 78 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Bizagi is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ADONIS, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and AWS Step Functions. See our Bizagi vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
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