We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product allowed users to connect with flow chart elements with ease."
"The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
"Bizagi is really great for beginners because it's user-friendly and you can learn in it quickly, whereas other similar software are harder."
"Very, very stable."
"Process management is easy with Bizagi; validating processes and assigning resources is straightforward."
"I like all of the features. I like that you can simulate the processes and add the time standard."
"Bizagi is simple. It's simple to learn."
"The ability to write our own code inside each activity is beneficial. Sometimes we need to create functionality that doesn't come out of the box, and this allows us to do that."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"It is an absolutely scalable solution."
"It is a scalable and a stable platform."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The product's most advantageous feature is platform innovation."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"The incident management has been the most useful feature for us."
"Now Platform's best features are collaboration, configurability, and customizability."
"The tool is expensive and it should improve its pricing."
"In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool."
"In terms of what needs improvement, the costs can be lowered."
"One part of the university has changed its regular desktops to Linux. This is a weak point because Bizagi doesn't run on Linux. I would like the opportunity to run the software inside of Linux."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"The technical support is not fast enough and should be improved."
"Bizagi allows for automation, but it's very complicated."
"Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler. When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi. It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process."
"They should reduce the solution's cost and make it more affordable for buyers."
"The price is a bit high and can be a bit of a barrier for some customers."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"ServiceNow Now Platform's technical support needs to improve."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The solution is very expensive."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Microsoft Azure App Service. See our Bizagi vs. ServiceNow Now Platform report.
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