We performed a comparison between Box and IBM FileNet based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"It is really easy to load files to and from this solution."
"The collaboration of the solution is good."
"The most valuable feature of Box is security."
"Box is very realistic when it comes to sharing capabilities."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"It improves the time when providing customer service to our constituents."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"The product is robust and can process a lot of documents for enterprise content management."
"It has increased our productivity."
"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."
"It has an excellent document storage repository, which is good at what it does."
"Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"I find their API to be quite complex and it could be more straightforward."
"Better integration with other solutions is needed."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"They could integrate better with other platforms."
"The integration with other products should be improved."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"The solution's data security should be improved."
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."
"If there was more AI capability, into Watson, that would be a benefit."
"It may be a little complex to implement and take some effort."
"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."
"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."
Box is ranked 4th in Enterprise Content Management with 39 reviews while IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews. Box is rated 8.4, while IBM FileNet is rated 8.2. The top reviewer of Box writes "Allows you to upload and download files quickly but lacks integration with Office 365". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Google Workspace, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Newgen OmniDocs. See our Box vs. IBM FileNet report.
See our list of best Enterprise Content Management vendors.
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