We performed a comparison between DX Unified Infrastructure Management and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"DX UIM is scalable."
"It provides a comprehensive monitoring solution for our open systems."
"It's easy to push out across numerous servers. Very scalable."
"Technical support is great."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"Great out-of-the-box capability."
"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
"PRTG has improved our visibility and response time to issues related to remote sites."
"The tool is integrated with our email for the alerts."
"It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view."
"It helps the entire organization become digitally enabled."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"There should be wider coverage of storage infrastructure."
"We had to do some work to make what was more of a business class solution work at an enterprise level."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"The dashboards need to be improved."
"They should work on syncing the solution with Gmail."
"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"The product could be improved by being cross-platform friendly."
"PRTG's documentation could be improved."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."
"I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement."
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DX Unified Infrastructure Management is ranked 36th in Network Monitoring Software with 120 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. DX Unified Infrastructure Management is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". DX Unified Infrastructure Management is most compared with ManageEngine OpManager, SCOM, DX SaaS, DX Spectrum and SolarWinds Server and Application Monitor, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our DX Unified Infrastructure Management vs. PRTG Network Monitor report.
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