We performed a comparison between ESET Endpoint Security and Trend Micro Apex One based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: ESET Endpoint Security is highly regarded for its encryption capabilities, effortless automatic updates, and intuitive interface. Trend Micro Apex One stands out for its centralized reporting, efficient policy implementation, and a diverse array of features including DLP, encryption, and patch management. ESET Endpoint Security has room for improvement in terms of faster threat alerts, automation, and ransomware protection. Trend Micro Apex One users say the platform should improve its compatibility with different operating systems and address performance issues. Users also say the reporting, forensic analysis, and ransomware features could use some work.
Service and Support: ESET's customer service is praised for its helpfulness and quick response. Trend Micro support generally earned positive reviews, but some said that support could be more proactive and respond faster.
Ease of Deployment: The setup process for ESET Endpoint Security is generally regarded as effortless. Most users thought Trend Micro Apex One was easy to set up, but a few said that it’s more complex than competing solutions.
Pricing: ESET Endpoint Security is considered to be reasonably priced with various licensing options. Some considered the price of Trend Micro Apex One to be fair, while others found it expensive.
ROI: Some reported a high ROI from ESET Endpoint Security due to cost savings, while others find it difficult to measure its effectiveness. Trend Micro Apex One provides extra cost-effective advantages and safeguards vital information.
"The product detects and blocks threats and is more proactive than firewalls."
"This is stable and scalable."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"The product's initial setup phase is very easy."
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"Ransomware protection is embedded in the solution."
"It has a clean and clear interface."
"The most valuable features are the sandbox, mail scanning, sandboxing attachments, files, and that it responds to VPN porting."
"The performance of the solution is very good it does not impact my hardware and is user-friendly."
"The administration is its most valuable feature as I can see all versions in one place."
"The features seem to be alright."
"The most valuable feature of this solution is the protection itself, which works well for us."
"I find the main valuable feature to be the antivirus, it is very effective with removing viruses."
"The most valuable features of Trend Micro Apex One are it has its own machine learning and it is quite fast, compared with the other solutions. When you're comparing the other solutions, each has pros and cons, you cannot claim one is 100 percent suitable for you. None of the solutions dominate in all areas."
"Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system"
"The policies, protection, and ease of use are the most valuable features of Trend Micro Apex One."
"Its real-time features are valuable. It is in real-time, and it works fine."
"The most valuable feature of Trend Micro Apex One is the virtual patching it provides."
"The main benefit is the threat intelligence network of Trend Micro."
"It's made it easier for us to monitor the security environment in general."
"It is available on our OS platform and will automatically scan our machines daily or weekly."
"Once, we had an event that was locked and blocked, but information about it came to us two or three days later."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"Making the portal mobile friendly would be helpful when I am out of office."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"The solution is not stable."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"It takes about two business days for initial support, which is too slow in urgent situations."
"The user interface of ESET Endpoint Security could be more user-friendly and more features could be added."
"ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365."
"ESET Endpoint Antivirus could improve the mobile device experience by having more coverage."
"The problem was that it didn't support Windows 7."
"The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."
"It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade to the premium service, but there are a few restrictions."
"Dual management for the customer, who needs to access the local on-premise console from a remote cloud-based console."
"They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet."
"Trend Micro's encryption is not up to the mark. We tried their encryption product, but we did not like it. Encryption was difficult to manage."
"The solution could improve by making the interface less confusing, it needs to be simplified."
"It would be ideal if the solution could be simplified a bit."
"The main thing they need to improve is their reporting functionality and the forensics for their on-premise consult. They do not have very good reporting features or forensic functionality in the on-premise version. They need to improve that."
"The support could be more customer-friendly, although my experience with them has been okay."
"The price is the main concern of the clients."
"Sometimes HTTPS sites are not blocked properly."
"The security features need improvement."
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ESET Endpoint Protection Platform is ranked 11th in Endpoint Protection Platform (EPP) with 97 reviews while Trend Micro Apex One is ranked 6th in Endpoint Protection Platform (EPP) with 125 reviews. ESET Endpoint Protection Platform is rated 8.2, while Trend Micro Apex One is rated 8.2. The top reviewer of ESET Endpoint Protection Platform writes "Easy to set up with good security and rapidly improving capabilities". On the other hand, the top reviewer of Trend Micro Apex One writes "We can get consolidated logs of suspicious objects and malware attacks in a single console". ESET Endpoint Protection Platform is most compared with Microsoft Defender for Endpoint, Kaspersky Endpoint Security for Business, CrowdStrike Falcon, SentinelOne Singularity Complete and Check Point Harmony Endpoint, whereas Trend Micro Apex One is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks and CrowdStrike Falcon. See our ESET Endpoint Protection Platform vs. Trend Micro Apex One report.
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We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.