We performed a comparison between ForgeRock and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configurable to meet our specific needs."
"The most valuable feature in Omada is the governance. We work with other products and other product vendors, but the sweet spot in the market for Omada is where things are heavy on governance."
"The benefits of Omada Identity include a holistic way of viewing access, the ability to give people access, and automation."
"The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The most valuable features of ForgeRock are social login and data protection."
"I like the way it is handling authentication and authorization."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The support is good and prompt."
"Connector Xpress and Policy Xpress and the new interface."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability."
"It is easy to use, and does not requires an extensive programming or development background."
"The product is relatively easier to use than other identity management products."
"Using the implementation guide, I was able to implement the solution with ease."
"It is not possible to customize reports on Omada Identity."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version."
"The security permission inside Omada needs improvement. It's tricky to set up."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"They need to improve the cost for small companies."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution's documentation is not very good, and they do not give more details."
"We would like this solution to be developed for use with mobile applications."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The solution's deployment should be made easier."
"The product's support services in the French language are not free."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"The Identity tool needs to do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are useful to us, at this point."
"The solution is not the best or the fastest available."
"In the next release, there should be provisioning of your certifications."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"Integration capabilities with other solutions and formats, including JSON, could be improved."
"The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking."
"There are times that it takes too long to generate reports and to run the assessment tools to collect the information."
"The support from Symantec Identity Governance and Administration could improve."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Symantec Identity Governance and Administration is ranked 20th in Identity Management (IM) with 65 reviews. ForgeRock is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Identity Governance and Administration is most compared with SailPoint Identity Security Cloud, AlertEnterprise Enterprise Guardian, SAP Identity Management and Cisco ISE (Identity Services Engine). See our ForgeRock vs. Symantec Identity Governance and Administration report.
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