We performed a comparison between GitLab and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The code merging capability is something that we use very frequently."
"The SaaS setup is impressive, and it has DAST solutioning."
"It is scalable."
"GitLab is very well-organized and easy to use. Also, it offers most features that customers need."
"This product is always evolving, and they listen to the customers."
"It speeds up our development, it's faster, safer, and more convenient."
"The most valuable feature of GitLab is its security."
"I like that it's easy to deploy our services over GitLab. The customer support is also good with a really active community. You have a lot of support that you can get online with your stack. That is probably one of the benefits of using GitLab. It's also really fast."
"You don't need a lot of plugins."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"It's a very complete solution."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The solution is scalable."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"Competitive in terms of research"
"The user interface could be more user-friendly. We do most of our operations through the website interface but it could be better."
"I would like more Agile features in the Premium version. The Premium version should have all Agile features that exist in the Ultimate version. IBM AOM has a complete Agile implementation, but in GitLab, you only have these features if you buy the Ultimate version. It would be good if we can use these in the Premium version."
"It could have more security integrations and the ability to check the vulnerability of the code. I don't think it is a responsibility of Gitlab, but it would be nice to have more options to integrate with."
"GitLab would be improved with the addition of templates for deployment on local PCs."
"Some of the scripts that we encountered in GitLab were not fully functional and threw up errors."
"For as long as I have used GitLab, I haven't encountered any major limitations. However, I think that perhaps the search functionality could be better."
"GitLab could consider introducing a code-scanning tool. Purchasing such tools from external markets can incur charges, which might not be favorable. Integrating these features into GitLab would streamline the pipeline and make it more convenient for users."
"The only thing our company is really waiting on in terms of features is the development of metrics."
"The price is too high."
"The user interface could be more modern."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"A major improvement we would like to see is definitely around agile management."
"The interface isn't user-friendly."
"It could be more user-friendly."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
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GitLab is ranked 2nd in Enterprise Agile Planning Tools with 70 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. GitLab is rated 8.6, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of GitLab writes "Powerful, mature, and easy to set up and manage". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". GitLab is most compared with Microsoft Azure DevOps, SonarQube, Bamboo, AWS CodePipeline and Tekton, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align and Microsoft Project Server. See our GitLab vs. ServiceNow Strategic Portfolio Management report.
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