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Jira vs ServiceNow Strategic Portfolio Management comparison

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Jira
Read 266 Jira reviews
24,651 views|16,647 comparisons
91% willing to recommend
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ServiceNow Strategic Portfolio Management
Read 27 ServiceNow Strategic Portfolio Management reviews
2,104 views|1,490 comparisons
96% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Jira vs. ServiceNow Strategic Portfolio Management
May 2024
Executive Summary

We performed a comparison between Jira and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Jira vs. ServiceNow Strategic Portfolio Management Report (Updated: May 2024).
Download the complete report
772,679 professionals have used our research since 2012.
Featured Review
Saroj Ekka
Offers good repository integration, sprint board and easy to set up
It is implemented for everything. The project works whether it's in development or production. Everything has to go through Jira. Jira is integral... Read more →
Anonymous User
A very strategic demand management tool that visualizes risks and ratings in a bubble chart
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Jira queries can be used for different types of deployment automation processes.""The informatics is the most valuable feature. It captures what we need.""The most valuable feature of Jira is that it's a well-known tool that many people are familiar with.""The product's initial setup phase was straightforward.""The task management aspect of Jira is pretty pure. They have a lot of great plugins that really expand your options.""JIRA's technical support is absolutely fantabulous. I had used it in the past when I was working at my previous organization. And when we wanted to link it with a framework, they helped us out with the API we were looking for.""Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.""It's easy to use, and it also offers excellent notifications."

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"The PPM module is an excellent service.""The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The ease of use is the most valuable feature. It's very intuitive to set up.""We like the status report feature. It is something really valuable."

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Cons
"There needs to be a way to export a user story.""I would like to have a future-proof idea of the cost and the roadmap for my class.""Sometimes it takes time to load the data.""The user interface is very detailed right now. It could be simplified if they consider targeting the user experience.""The tool should improve its pricing.""Jira could improve by making the user interface easier to use and the functionality could be better. While we are managing multiple sprints and other elements of the projects, it's very difficult to manage the labels and other aspects.""The solution needs more integrations with Azure DevOps OnPrem.""Slow when integrating with other components."

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"Dashboard interface is limited functionally and not very user friendly""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""It could be more user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""The user interface could be more modern."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "It is very cheap if you forego the local instance and stick to the cloud."
  • "The licensing model is annoying. They nickel and dime you."
  • "It does not cost that much."
  • "Almost everybody uses JIRA nowadays because it is the most cost-effective solution."
  • "I understand JIRA is quite expensive."
  • "We feel that the product is a good value for the cost."
  • "Licensing is on a monthly basis, and it is based on what you use."
  • "To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money."

    • More Jira Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Is Jira better or would you go with Micro Focus ALM Octane?
    Top Answer:Hi Netanya Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the… more »
    Read all 3 answers   →
    Which is better - Jira or Microsoft Azure DevOps?
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Read all 3 answers   →
    Has anyone tried integrating HP ALM and JIRA ?
    Top Answer:HP ALM and Jira can be easily integrated with the aid of a third-party Integration Solution To help you select the right integration approach and tool, you should first define your integration… more »
    Read all 27 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network… more »
    Read all 22 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help… more »
    Read all 20 answers   →
    Ranking
    1st
    out of 43 in Application Lifecycle Management (ALM) Suites
    Views
    24,651
    Comparisons
    16,647
    Reviews
    30
    Average Words per Review
    498
    Rating
    8.3
    3rd
    out of 35 in Project Portfolio Management
    Views
    2,104
    Comparisons
    1,490
    Reviews
    14
    Average Words per Review
    560
    Rating
    7.9
    Comparisons
    Also Known As
    Jira Software
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Atlassian
    ServiceNow
    Overview

    Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate. 

    Jira Benefits

    Some of the ways that organizations can benefit by choosing to deploy Jira include:

    • DevOps lifecycle visibility and planning. Jira provides application developers with tools that enable them to track and visualize where they are in the development process. This means that a DevOps team can measure their progress at all times. Jira’s roadmapping feature also enables a DevOps team to work more efficiently by setting goals for their projects, keeping them on track. Additionally, they are able to track whether they are meeting the goals that they set for their projects.
    • Regular product updates. Atlassian is constantly updating Jira so that it is continuously evolving into an ever more powerful and user-friendly solution. Users can be sure that the product that they are using is always being tweaked so as to provide them with the best possible project management solution. 
    • Flexibility. Jira enables users to customize their workflows and dashboard so that the solution is operating in a way that best matches their needs. Jira can also integrate with more than 3,000 other applications and integrations. Organizations can use it to expand their project management and DevOps capabilities in many different ways. 

    Jira Features

    • Security capabilities. Jira is equipped with a number of useful security features. It gives administrators the ability to restrict access to certain tools so that only users who are authorized to complete certain tasks have access to the tools related to the completion of that task. Users can also set default permissions so that only particular users can work on new projects or particular projects.

    • Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.

    • Activity log. Jira has the ability to track any and all changes that are taking place within the software framework. Users can keep a close eye on everything that is going on. This promotes a high level of visibility and can be leveraged to aid developers in their collaboration efforts. 

    Reviews from Real Users

    Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard. 

    Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”

    Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.” 

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm18%
    Manufacturing Company9%
    Insurance Company7%
    VISITORS READING REVIEWS
    Educational Organization43%
    Financial Services Firm8%
    Manufacturing Company8%
    Computer Software Company7%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Computer Software Company10%
    Government10%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise49%
    Large Enterprise42%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Jira vs. ServiceNow Strategic Portfolio Management
    May 2024
    Free Report: Jira vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about Jira vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    772,679 professionals have used our research since 2012.

    Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 266 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Jira is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.