We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"The one thing that really stands out to me is how you can filter and how you can do your reporting and filter the tasks and everything by user."
"The creation of test plans is valuable and I like the reporting features."
"Everything that's related to the pipeline has been very good."
"They have been lately adding features to the services on a regular basis. Every two weeks, they are adding functionality to Azure DevOps Services to match it with what Azure DevOps Server or on-prem would offer. So, we continue to get more robust functionality. My favorite right now is that they are starting to open up the API availability within Azure DevOps Services. Another thing that I like about Azure DevOps is that you can use it with any of the products that are on the market. You can integrate it with Jenkins and other open-source products to complete that fully functional CI, CD, CT, CM, and CS pipeline. It continues to enhance."
"The initial setup is quick and easy."
"Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity."
"The initial setup is very easy."
"It's a great product for the CI/CD process."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The resource manager is useful."
"The solution is scalable."
"The program is stable."
"Stable and scalable solution."
"The interface is extremely user-friendly."
"It's a very complete solution."
"I have not been able to use the integration with automation features, such as test management automation, with a framework that is written in Java."
"The ability to extend work items was more flexible than it is now. Talking version control, one of our customers had some issues because they found it very difficult to manage more than 1000 repositories for one team project."
"The solution is generally stable but not entirely issue-free."
"The only downside is that the deployment could be a little challenging but it is manageable."
"Another area is the Azure monitoring agent for Citrix machines. There's room for improvement there too."
"The tutorials for building pipelines are an area that is a bit technical for a beginner."
"It should be able to handle the different types. There is ecosystems engineering, and there is software applications engineering. There is a need to bring these teams together, but the disciplines don't integrate very well, and so it won't work."
"The price could be lowered. It would be nice if it was cheaper."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The solution needs a few things in terms of resource management."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"It could be more user-friendly."
"A major improvement we would like to see is definitely around agile management."
"The price is too high."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 127 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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