We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The most valuable feature of Microsoft PowerApps is the user interface."
"The UI functionality is the most valuable aspect of this solution."
"I have found the technical support to be helpful."
"For all no-code platforms that let you create a front end, you can click together something very quick."
"I like how fast I can develop an application and put it in production with PowerApps. I think the integration is also excellent. The platforms is growing, so they are constantly adding more connectors on all these things."
"The features I find the most valuable are the 365 and Microsoft applications integrations and the automation."
"As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing."
"The most valuable feature is the simple data connectivity components."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"The most recent addition of SAM Premium is a game changer for many organizations."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The analytics - we like to keep track of how much work everyone is doing."
"Very easy to implement and to respond to my clients' needs."
"You can scale the solution."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The most valuable feature is the flexibility of development for customization."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"It's sometimes hard to import groups of options. At this point, I need to enter those manually and it slows the process down."
"The flexibility and the user interface need improvement."
"There is room for improvement with the amount of code required to implement the expense classification app."
"If the price was reduced and the quality of the user interfaces was improved it would be beneficial."
"The price could be lower."
"Microsoft PowerApps can improve the number of bugs that are present. When you are using the different applications it is not accurate."
"One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
"Licensing costs are very high."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"ServiceNow doesn't cater to the Middle Eastern market."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The interface can be a bit more intuitive."
"If you have advanced questions, technical support often doesn't know the answer."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.