We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"Appian is a very low code platform. It's very easy to learn and use."
"The product has a very good mobile app."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The tool is very flexible."
"It's a stable product."
"This is the most complete solution of its kind."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Very easy to implement and to respond to my clients' needs."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The most valuable feature is that this is a Cloud solution."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"My only request is that they decrease the license costs."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"I would like to see more complete university tools. For example, with UiPath, I have had a good experience related to a free course in order to provide some users some different levels of knowledge. This extra training helps users not only use the solution but to develop further within the tool."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"The scalability needs improvement."
"The contract module is quite rudimentary and doesn't support contract line items."
"Local solutions have lower costs."
"Making a mobile version would be helpful."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
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