We performed a comparison between Ivanti Asset Manager and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is easy to setup."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"Data in reports and dashboards are easily accessible."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The synchronization between the ITAM and Neurons should be restored."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The pricing structure could be more budget-friendly."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"There is inherent complexity with this tool because of the number of things that it can do."
"Local solutions have lower costs."
"In an upcoming release, there should be more administration tools."
Ivanti Asset Manager is ranked 20th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Ivanti Asset Manager is rated 3.0, while ServiceNow is rated 8.4. The top reviewer of Ivanti Asset Manager writes "With the solution's new upgrade, the synchronization between ITAM and Neurons was scrapped". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ivanti Asset Manager is most compared with Axonius, Ivanti Neurons for Discovery and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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