We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I will say 100% in five years, I do not think we have had to use technical support for anything."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"Ability to save a permanent remote connection, hold, and/or transfer."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The product's initial setup phase was easy."
"It works fine, and it is largely issue-free."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The solution is stable and reliable."
"I give the stability a nine out of ten."
"I've had good experiences with Microsoft customer support."
"We use it to connect to the legacy system."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"They need to improve their technical support."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"The stability must be improved."
"The user interface needs improvement."
"The training profiles could be better."
"Lacks a notification feature when internet is down."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The solution should have better security."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, VNC Connect, LogMeIn Central and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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