We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"Installing Microsoft Desktop Services is straightforward."
"The most valuable feature is the remote application access."
"The product is stable."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The solution is stable and reliable."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"We have scaled the solution and find this easy to do."
"The performance is one of the main features of this solution."
"The implementation is quite straightforward."
"The solution is scalable."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"It is a scalable product."
"It's very easy to set up."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The quality of the call and the quality of the sharing have been excellent."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"We face frequent disconnections."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"The performance depends on connectivity."
"Sometimes, the updates break the system."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"The security could improve in TeamViewer."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, Citrix Workspace, VMware Workstation, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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