We compared Microsoft Exchange Online Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"The initial setup was easy."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"The email protection is excellent, especially in terms of anti-phishing policies."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"We can migrate seamlessly without any disruptions to our operations."
"It is scalable."
"The solution uses artificial intelligence and machine learning, so you don't need train it to detect something. The detection and response times are short. It's an excellent product."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"It has a really nice web-based administration console."
"The initial setup was easy. The configuration process is very straightforward."
"It offers great security against malware and other threats."
"The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier."
"The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient."
"The technical support is good."
"The most valuable features of the solution are spam protection and email continuity."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"It does a good job of ensuring users are not compromised via email."
"The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"The initial setup is not overly complex."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"The GUI is sometimes slow to fetch the device report and could be improved."
"You should be able to deploy Defender for every subscription without the need to add servers."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"There is room for improvement with the UI."
"The UI needs to be more user-friendly."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"The security compliance features need to be improved. Sometimes, a client's mailbox becomes full because of retained information and not because of mail. I would like to see improvement in block rules as well."
"The reporting needs a little bit of improvement."
"The solution needs to improve its backup."
"The management interface of Microsoft Exchange Online Protection (EOP) could be intuitive."
"The solution lacks to elaborate on its spam policies."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"When you're using a Microsoft product solution, you can scale it, but if you're not, there are limitations."
"It doesn't protect against everything. We do need protection for, for example, endpoints."
"They need to adjust the spam filtering and make it stronger."
"There is room for improvement in threat detection, especially for advanced attacks and business email compromise."
"The product must provide better customization features."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"It is a bit expensive than the market price."
"The send box needs improvement to match other products."
"While they are good, not 100% of email is protected just yet."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 3rd in Email Security with 34 reviews while Trend Micro Email Security is ranked 8th in Email Security with 24 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Fortinet FortiMail, Mimecast Email Security and Symantec Messaging Gateway, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Microsoft Exchange Online Protection (EOP) vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.