We compared Mimecast Email Security and Proofpoint Email Protection across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: On the other hand Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 and reliable technical support are also highly regarded. Users describe Proofpoint Email Protection as a convenient all-in-one solution that offers effective defense against phishing attempts.
Room for Improvement: On the other hand, Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, user-friendliness of setup, and reducing high cost. Users have also raised concerns about blocked attachments, identity protection, default policies, and support quality. Proofpoint Email Protection could make its interface clearer and simplify admin management.
Service and Support: Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as subpar or unsatisfactory. Proofpoint Email Protection’s customer service is described as responsive, professional, and knowledgeable. However, there are some concerns about availability.
Ease of Deployment: On the other hand, Mimecast Email Security's setup had mixed experiences, as some users found it fast and uncomplicated, while others found it moderately complex. Proofpoint Email Protection can be set up in a relatively short amount of time. Some users found it simple, while others mentioned that it requires technical skills.
Pricing: On the other hand, Mimecast Email Security with Targeted Threat Protection is generally seen as costly, and some users struggle to justify the expense. The pricing is uncertain and perceived as higher compared to competitors. The opinions on the cost of Proofpoint Email Protection vary, with some users finding it costly while others find it reasonable.
ROI: On the other hand, it is challenging to measure the return on investment for Mimecast Email Security with Targeted Threat Protection, as it is perceived to have minimal value. Proofpoint Email Protection stands out with its robust phishing signature file, surpassing competitors in threat detection.
Comparison Results: Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing. Proofpoint Email Protection provides effective email protection and strong threat-detection features. However, it needs to simplify its user interface and administration.
"It does a good job for us, and its admin console is easy to use."
"The product's most valuable features are impersonation protection and phishing countermeasures."
"The solution offers good technical support."
"It's good, it keeps the spam out."
"The setup was easy."
"The initial setup is very straightforward."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"In the current environment that the world is in, everyone is trying to hack everyone else, so Project+ definitely helps a lot there."
"The most valuable feature of Proofpoint Email Protection is the central location dashboard for viewing all the related information for risk."
"It was easy to set up."
"They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC."
"A one-stop shop for email protection"
"The solution's technical support is good. I rate the technical support a ten out of ten."
"The archive feature is valuable."
"The most valuable features of Proofpoint Email Protection are the performance from being on the cloud."
"The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats."
"I'd like to have better support from the product in the future."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
"Its pricing can be improved. It is a bit expensive."
"The reaction time between a new threat being identified and Mimecast picking it up needs to be narrowed a bit."
"As a user, the user interface of the management console could be upgraded, for example."
"The solution is very expensive."
"While it's quick and easy, the initial setup could be more user-friendly."
"The reporting section could be enhanced. I like some reports but if they could allow us to create custom reports with more flexibility it would enhance the reports more."
"The product's deployment is complex and requires technical knowledge."
"I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"Proofpoint has a lot of false alarms."
"The solution should add post-sales training."
"We'd like to have the ability to create more customized reports."
"Sometimes it detects false positives."
Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 25 reviews while Proofpoint Email Protection is ranked 1st in Secure Email Gateway (SEG) with 46 reviews. Mimecast Email Security is rated 8.0, while Proofpoint Email Protection is rated 8.4. The top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". On the other hand, the top reviewer of Proofpoint Email Protection writes "A reasonably priced product that offers protection to emails, along with spam filters". Mimecast Email Security is most compared with Microsoft Defender for Office 365, Abnormal Security, Microsoft Exchange Online Protection (EOP) and Check Point Harmony Email & Collaboration, whereas Proofpoint Email Protection is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Palo Alto Networks WildFire, Cisco Secure Email and Fortinet FortiMail. See our Mimecast Email Security vs. Proofpoint Email Protection report.
See our list of best Secure Email Gateway (SEG) vendors and best Office 365 Protection vendors.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.