We compared New Relic and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"They have baseline level alerting."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The VPN is one of the solution's most valuable features for us."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"We have asked questions of their technical support and they have a very good response time."
"Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature is the ability to span multiple technologies and multiple vendors."
"It is nice to have one place where all the information is right there in front of us."
"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"The most valuable aspect is the diverse range of features it offers."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"The price needs improvement."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI."
"I would like to see network mapping."
"Users need to buy the more expensive licenses if they expect to be able to scale."
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
"The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."
"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."
"I would like to see more updates available in this solution."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. New Relic is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our New Relic vs. PRTG Network Monitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.