We performed a comparison between New Relic and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most valuable feature is the ability to manage the application flow."
"They have baseline level alerting."
"It has prevented failures from occurring in our production environment."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"It does everything we wanted it to do."
"The versatility of the solution is its most valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The solution should include more detailed reports for SQL database requests."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"It would help customers if there were an on-premises version available."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. New Relic is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow Cloud Observability is most compared with Grafana, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our New Relic vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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