We performed a comparison between NinjaOne and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most important aspect of this tool is the security it provides our company."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The most valuable feature we have found currently is probably patch management."
"The tool's most valuable feature is third-party application updates."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"Technical support has been very helpful so far."
"PRTG Network Monitor's best features are its flexibility, ease of implementation, user-friendliness, and intuitive interfaces."
"The initial setup is very simple."
"The solution provides us response times to issues."
"Speed of deployment is one of the most valuable features."
"The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge."
"The remote probe feature in PRTG Network Monitor helps you monitor remote systems or your network at a lower cost than other solutions."
"PRTG has improved our visibility and response time to issues related to remote sites."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I would like to see more scripts for PowerShell commands."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"Lacks sufficient integrations with other PSAs."
"NinjaOne's pricing and user interface needs improvement."
"The NinjaOne distribution server is highly dependent on an active directory."
"NinjaOne's reporting module is cumbersome."
"The ticketing system in NinjaOne is not the best."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"It would be nice if it gave us alerts via Gmail or SMS message."
"PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
"Can be slow in the way it polls the different engines."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
"The inventory of the device should be improved."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
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NinjaOne is ranked 27th in Network Monitoring Software with 15 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. NinjaOne is rated 8.0, while PRTG Network Monitor is rated 8.2. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Kaseya VSA, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our NinjaOne vs. PRTG Network Monitor report.
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