We performed a comparison between Quest KACE Asset Management Appliance and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"The platform offers efficient stability."
"We use the solution for IT service desk management and asset management."
"The solution is scalable."
"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."
"It provides internal clients with greater transparency about their projects and deliverables."
"It has an excellent capability to integrate different access points."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"It can scale well if you are managing IT assets."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The initial setup was burdensome."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"It's missing monitoring capabilities."
"Service mapping could be less complicated."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The solution is lacking in the mobile application area that could be improved."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"I would like to see Advanced Intelligent Automation."
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Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Quest KACE Asset Management Appliance is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Quest KACE Asset Management Appliance is most compared with Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Quest KACE Asset Management Appliance vs. ServiceNow report.
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