We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The filters are very useful, and easy to customize. it's very easy to operate."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"I find the reports to be the solution's most valuable feature."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The ease of customization is valuable."
"It is a very flexible solution."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"The tool supports multiple currencies."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Hybris offers a platform designed for speed."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"There is space to have better communication with other kinds of platforms."
"Multi-tenant infrastructure is a blessing and a curse."
"Needs better access to code and customizability of the solution."
"We would like more interaction from Salesforce about new versions."
"There could be more product integration in the ERP space."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"It is similar to ATG, but some features can be exchanged between the 2."
"The connection with Marketing Cloud should be improved."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"A public cloud solution of this software would open great possibilities."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The WCS management or content management is not that great."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
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