We performed a comparison between Salesforce Platform and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Oracle and others in PaaS Clouds."The process and the workflows are amazing."
"What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning."
"Its stability, performance, and usability are most valuable."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"The queue management of the solution is its most valuable aspect."
"The most valuable feature is ease of use."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"The scalability of the Salesforce Platform is good."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"There are many extremely useful features."
"You can adapt Salesforce for all customer needs."
"Salesforce helps up keep track of candidates."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"We use workflows for sales flows and various automation, such as assignment rules and validations provided by Salesforce. When out-of-the-box solutions aren't enough, we delve into coding, utilizing synchronous and asynchronous methods. Additionally, we employ tools like lightning components."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"It's all set up for us in a way that establishes our account. We need to tag ourselves to opportunities. You have to tag yourself to the opportunity manually; you need to find it yourself and tag it."
"I think the search needs to be improved so as to allow for a broader keyword search."
"I don't have any notes for improvement. It serves us well."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"It could be maybe a bit more user-intuitive."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"The solution can be difficult to understand for customers of Salesforce."
"The cost of this solution could be improved."
"One aspect I find challenging with Salesforce Sales Cloud is its forecasting feature. While it's useful for analyzing sales data and predicting future revenue, I've encountered instances where the outcomes weren't as perfect as expected."
"The product is not stable when enhancements are done to the cloud."
"CI/CD is the biggest room for improvement. Deployment between environments and configuration."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"The reporting formats could be better."
"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."
Salesforce Platform is ranked 7th in PaaS Clouds with 82 reviews while Salesforce Sales Cloud is ranked 2nd in CRM with 101 reviews. Salesforce Platform is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure and Appian, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Zoho CRM.
We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
