We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"Great for software update needs, operating system version updates, and security policy enforcement."
"It's easy to manage and easy to configure."
"Stable solution at a good price."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"The most valuable feature for us is the security, including risk analysis and patch management."
"It works well if you have a Microsoft environment."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"It is a highly stable solution."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"The product’s most valuable feature is its ability to provide environmental security."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"The most valuable feature is the flexibility of development for customization."
"The solution's initial setup process is easy."
"ServiceNow provides quite good insights about what is happening in the organization."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"Reporting could be improved. It needs to be more expensive and robust."
"The solution requires Mac support."
"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"This solution could be integrated with more hardware for an improved offering."
"Its configuration process could be better."
"A hardened set of tests would be much appreciated."
"It is difficult to set up."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"Web UI."
"SaltStack's features are minimal."
"There should be fewer clicks and faster integrations between solutions."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There is room for improvement in price."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"I would like to see a mobile version of ServiceNow."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with Microsoft Configuration Manager, VMware Aria Automation, HashiCorp Terraform, Red Hat Satellite and BMC TrueSight Server Automation, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
