We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The solution has a user-friendly interface."
"The most valuable feature is that this is a Cloud solution."
"You can scale the solution."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down."
"The most valuable feature is the metrics, the ability to deep-dive into any issue we may be having from a virtual machine to a data store. Latency is a big thing - it's able to give us that metric pretty swiftly. And with our custom dashboards, it's all readily available."
"From an admin and operations perspective, the solution is intuitive and user-friendly."
"Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem."
"Some of the forecasting features give us a picture of, let's say, in six months I know that my storage will be full, or I'll be out of resources. It gives us a little bit of forecasting."
"From a scalability perspective, the nice thing about vROps is it's more of a horizontal scale model. As our workloads increase, as our vCenters and different environments grow, vROps is easy to scale to consume that capacity by just adding another node. That can help. It keeps it from getting bogged down from not having enough resources. We can easily add a node in, it takes the additional load, and keeps up with our growth."
"The dashboards and the interface are very easy to understand, very lively, and very dynamic."
"The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."
"The product’s standard user experience is not the best."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Their GUI could be updated."
"An area for improvement would be the accessibility of downloaded and compressed files."
"Their cloud management is also not that great compared to other products."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The integration points can use improvement. We currently use a lot of third-party management packs to get insights for SQL, HP or Dell EMC. If we could have more integration built in as a standard feature that would make it slightly better."
"I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
"I would like the product to be more interoperable with other solutions: more hybrids."
"We use a large installation of this solution with multiple nodes and so the setup was pretty complex."
"It was just a case of going in, looking around, learning it, and just getting a little bit of initial help for a few days."
"The deployment of the solution can be improved by making it less complex."
"We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers."
"The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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