We performed a comparison between ServiceNow and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"SPM and ITSM features are the most helpful."
"I like that it's always up and running."
"Basically, the application development part of the solution is one of the main features I like since it is quick."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"The deployment process is quite straightforward."
"The product’s MIS feature is very valuable to us."
"Can access information from other Zoho packages and you can write custom scripts."
"We can create multiple applications simultaneously with it."
"The integration capabilities in Zoho Creator are quite good and support our existing workload. It provides open and proprietary APIs, making interfacing with other applications easier."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The contract module is quite rudimentary and doesn't support contract line items."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The ability to embed help information onto the screens."
"The solution’s pricing is expensive and could be improved."
"Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"They should allow for more UI customization."
"The product needs to improve stability and scalability. We faced issues with bugs."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"The platform's technical support services need improvement."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 19 reviews. ServiceNow is rated 8.4, while Zoho Creator is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Appian. See our ServiceNow vs. Zoho Creator report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.