We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The solution is stable."
"The automation part is extremely helpful in streamlining our processes."
"The most valuable features of Appium are the in-built functionality, which we can use in our code. For example, move back, move front, navigate one page before, and navigate one page ahead. You can do this by using the in-built functions from Appium."
"Appium's best feature is that it supports multiple frameworks."
"We get a list that shows all devices that are connected to the system."
"The most valuable feature of Appium is it supports iOS and AOS and is open-source."
"The way Appium server interacts with mobile apps is fantastic. It provides all the information about the elements inside the app, Android as well as iOS. I can interact with the element quickly, just type some text or get some text values from the element - whether it's a drop-down, or web text, or a native element."
"Obviously because of automation, it reduces manual testing efforts."
"I have found the workflows and integration the most valuable in this solution."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The Workflow feature is the most valuable."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Image recognition could be improved. We have some images in our mobile applications. It should be able to run from the cloud, so we can automate the catcher."
"If it had more facility for configuration it would be a spectacular solution."
"We need some bug fixes for nested elements."
"An application developed on the Unity platform, such as a gaming application, objects are moving in that case. Interacting with those elements is still lacking in Appium. Appium doesn't have the internal library to play with the Unity platform. That is a huge lack right now."
"It needs to accommodate applications that use React.js and AngularJS."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"The user interface needs improvement because there are issues when setting up environment variables."
"Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium."
"The setup was time-consuming and required a lot of internal resources."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"Complexities in the organization made the initial deployment complex."
"There should be fewer clicks and faster integrations between solutions."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"There is inherent complexity with this tool because of the number of things that it can do."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Katalon Studio, Tricentis Tosca, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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