We performed a comparison between AppSheet and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two No-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."
"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."
"The solution is pretty simple to implement."
"The security of the solution is very good."
"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"ServiceNow is easy to use."
"The most valuable feature is that this is a Cloud solution."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"You can scale the solution."
"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."
"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."
"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."
"They only give a single sign-on at a very high cost."
"The solution needs to improve its SQL database capabilities."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The pricing of the solution could be better. It's a bit high."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"ServiceNow doesn't cater to the Middle Eastern market."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"Making a mobile version would be helpful."
AppSheet is ranked 4th in No-Code Development Platforms with 5 reviews while ServiceNow is ranked 1st in No-Code Development Platforms with 212 reviews. AppSheet is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of AppSheet writes "Free to use, easy to implement, and works well with other Google apps". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". AppSheet is most compared with Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our AppSheet vs. ServiceNow report.
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