We performed a comparison between New Relic and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic has versatile features, provides in-depth application information, and has accurate alert mechanisms. Customers praise New Relic's customer service and support. AWS X-Ray is functional but lacks the same level of features and ease of use as New Relic.
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"It is a very scalable solution."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"AWS X-Ray is a strong solution and has a smooth integration process."
"The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It allows the restriction of privileges and control of users."
"The integration and configuration of New Relic is straightforward and easy."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The most valuable features of New Relic are the reports and ease of use."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"You don't have to go through a list of 500 servers."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"If you have a small team, it's probably overkill."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"They can improve how traces are sent to other providers."
"I do not have any notes in terms of improvements."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"It is very difficult to award the service level cycles at an endpoint level."
"New Relic needs to improve is the user data schema."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"In the next release, I'd like to see a better pricing structure."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"They should bring the pricing down to be more competitive."
AWS X-Ray is ranked 14th in Application Performance Monitoring (APM) and Observability with 6 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. AWS X-Ray is rated 8.0, while New Relic is rated 8.6. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AWS X-Ray is most compared with Datadog, Azure Monitor, Sentry, Google Cloud's operations suite (formerly Stackdriver) and Grafana, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and AppDynamics. See our AWS X-Ray vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.