We performed a comparison between BeyondTrust Remote Support and Devolutions Remote Desktop Manager based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"It has allowed us to quickly address the needs and issues of our end users."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution is stable."
"Setup and installation was simple."
"With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"Documentation per entry, good for device configs or important/special instructions."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"It really helps to have all the data already pre-entered and all I have to do is enter the password."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Lacks remote support and privileged remote access in the one product."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Maybe some clipboard functions could be added along with integration of different software."
"Security roles could be improved, especially by enabling renaming of a role."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"The filing system of connections is a little clunky, but is completely functional."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
More Devolutions Remote Desktop Manager Pricing and Cost Advice →
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Devolutions Remote Desktop Manager is ranked 26th in Remote Access. BeyondTrust Remote Support is rated 9.0, while Devolutions Remote Desktop Manager is rated 9.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Microsoft Intune, whereas Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer and VNC Connect. See our BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.