We performed a comparison between BMC FootPrints Service Core and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The discovery feature is very flexible."
"We can track issues easier and run reports on issues to see if there are patterns."
"This product solidly handles incident management, problem management, and change management."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"It is stable and its technical support is good and quick."
"Ability to auto-generate email messages, process email messages, and approvals."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"The pricing of the product is quite good. It's not too expensive."
"The most recent addition of SAM Premium is a game changer for many organizations."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"Data in reports and dashboards are easily accessible."
"We used ServiceNow for change management, release management, and event management."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The pricing could be a little lower and the product should cover more iTel versions."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"The mobile version of this product does not support asset management."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"Very expensive."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"ServiceNow doesn't cater to the Middle Eastern market."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"One thing I don't care for is the reporting and the way it functions."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"I have a problem with the way the solution's price is calculated."
BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. BMC FootPrints Service Core is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC FootPrints Service Core is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our BMC FootPrints Service Core vs. ServiceNow report.
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