We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the watermark because most of the time our employees connect from a remote location. In case they photograph the DDA or some data, the watermark will show which user did so and from which IP they connected. That makes it more secure."
"The most valuable feature is how secure the solution is."
"Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."
"The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
"For the most part, overall stability is what you would expect."
"Citrix is used by many organizations to make it possible to streamline the way different developers work together from different locations."
"It virtualizes the application on your desktop."
"Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
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"The initial setup is fairly straightforward."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Unattended access is the most important feature."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Better than TeamViewer and useful for fixing problems remotely."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The user profiles could use some improvement."
"Tech support can be slow if you do not receive help from the US representatives."
"Pricing and technical support needs improvement."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"Scalability depends on the server and the number of users in the organization."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up."
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"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There could be improvement to the remote command line tools."
"Mobile interface."
"The solution should add the ability to video chat with the user on the other end."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"I really didn't care for the onboarding process and it is something that should be improved."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. ConnectWise ScreenConnect report.
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