We performed a comparison between ConnectWise ScreenConnect and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Remote support is efficient and easy for our end users to receive support."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The product is really easy to deploy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"It works with different operating systems, I can connect to a PC or Mac."
"Has an easy way to remote on to a remote computer without having prior access to it."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The recent redesign has made it slower and basically worthless."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The solution should add the ability to video chat with the user on the other end."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. ConnectWise ScreenConnect is rated 8.4, while LogMeIn Rescue is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central. See our ConnectWise ScreenConnect vs. LogMeIn Rescue report.
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