We performed a comparison between GitHub CoPilot and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Initially, OpenAI is free, but you'll need to pay for it later."
"When I write code, I feel like I have someone sitting with me to help me. Wherever I'm stuck, I just ask a question, and it provides guidance that I can use."
"GitHub CoPilot has good stability and performance."
"The most valuable aspects in terms of features, revolve around its code generation capabilities."
"The product's initial setup is straightforward because it's pushed through the updates."
"The document generation features are valuable."
"GitHub CoPilot accelerates productivity. It is an easy-to-use solution that is also helpful in saving the team's time."
"GitHub CoPilot helps us auto-complete code. The tool's context awareness benefits our projects because it identifies the context in which we are working and automatically proposes solutions that we use."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"I have found that sorting and grouping functions are particularly useful."
"It allows us to filter the data, create graphs, and get detailed reports."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The solution integrates well with other products."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The suggestions provided by the product must be improved."
"GitHub CoPilot's stability is an area of concern where improvements are required."
"GitHub CoPilot’s integration with other solutions could be improved."
"GitHub CoPilot's alerting features need improvement."
"Some of the suggestions provided by GitHub CoPilot are not accurate, making it an area of concern where improvements are required."
"In a few cases, the results aren't correct, so that needs improvement. Also, it would be great if the results could be presented in different formats, not just text. As engineers, it takes time to read through text-based results."
"The product's price is an area of concern where improvements are required."
"There's room for improvement to ensure that suggestions align more precisely with the context of what I'm seeking, minimizing instances of unrelated or inaccurate code suggestions."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"An area for improvement would be the accessibility of downloaded and compressed files."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"In an upcoming release, there should be more administration tools."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"Integration capabilities can improve."
GitHub CoPilot is ranked 15th in Rapid Application Development Software with 11 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. GitHub CoPilot is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of GitHub CoPilot writes "Though it offers good integration features, the price needs to be lowered". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". GitHub CoPilot is most compared with GitLab, Oracle Application Express (APEX), Pega BPM, Mendix and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our GitHub CoPilot vs. ServiceNow report.
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