We performed a comparison between GoToAssist and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The solution is very stable. We've never had a problem with it."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The most valuable feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer is user-friendliness."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The solution could have better scalability."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
"Voice communication and screen communication or face-to-face communication could be improved."
"The file transfer functionality crashes sometimes."
"It's pretty limited on the options they have."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while TeamViewer is ranked 1st in Remote Access with 85 reviews. GoToAssist is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToAssist is most compared with LogMeIn Rescue, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access and ISL Online.
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