We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The full-text searching capabilities are great."
"This solution can be used for workflow application so that applications can be easily developed."
"I find the HCL Domino server scalable."
"The most valuable features of the solution are security and integration."
"It serves as a centralized solution that fulfills all my requirements from operating my email server to managing various aspects of my operations."
"The most valuable feature of HCL Domino is how robust it is."
"The DAOS feature is the most valuable. It helps to save some of my storage."
"We can scale it if we want to."
"Easy to integrate with third-party applications."
"If you stick to the out-of-the-box solution, it's an easy setup."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"ServiceNow is easy to use."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The solution could improve Kubernetes or Dockers migration to new environments in the cloud."
"The product's user interface is one of its shortcomings since it is outdated, making it an area for improvement."
"An area for improvement in HCL Domino is security. New enhancements in the IT industry mean that security should be improved. The HCL Domino GUI also needs improvement."
"Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"They should provide its integration with other AI applications."
"From the Domino side, it should support DKIM and DMARC."
"The high price is a huge barrier in Portugal."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"ServiceNow's mobile app should be seamless and it is not right now."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
HCL Domino is ranked 17th in Rapid Application Development Software with 18 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, Microsoft Power Apps, HCL Notes, Zimbra Collaboration and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our HCL Domino vs. ServiceNow report.
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