New Relic and Honeycomb.io offer valuable features for application monitoring and troubleshooting, with New Relic providing customizable dashboards and reliable customer service, while Honeycomb.io stands out for its advanced visualization capabilities and collaborative features. New Relic is noted for its reasonable pricing and flexible licensing options, while Honeycomb.io has received praise for its competitive pricing and positive ROI. Some areas for improvement for New Relic include report generation speed and dashboard customization options, while Honeycomb.io users have called for more integrations with other tools and improved documentation and support resources.
Features: New Relic stands out for its detailed application monitoring and customizable dashboards, while Honeycomb.io excels in advanced visualization, high cardinality query support, flexible querying, and collaborative features. Both offer valuable insights but cater to different needs.
Pricing and ROI: New Relic has a minimal and straightforward setup cost, with flexible licensing options. Honeycomb.io offers competitive pricing and fair value, with a straightforward setup cost and licensing structure for easy budgeting. New Relic users saw improved efficiency, better app monitoring, and saved resources. Honeycomb.io users praised its performance insights, troubleshooting capabilities, user-friendly interface, and productivity gains.
Room for Improvement: New Relic has room for improvement in increasing report generation speed, customizing dashboards, simplifying the user interface, and enhancing integration. Honeycomb.io needs improvements in integrations, UI complexity, affordability, and documentation/support resources.
Deployment and customer support: Users have reported varying durations for establishing New Relic, ranging from several months to just a week. In contrast, feedback on Honeycomb.io indicates faster implementation, with deployment taking up to three weeks and setup requiring only a few days. Context plays a crucial role in understanding the differences in deployment and setup timelines between the two products. New Relic excels in customer service with top-notch ratings for helpfulness, responsiveness, and expertise. Users feel valued and supported. Honeycomb.io also receives praise for their helpful and responsive support, with clear communication and expert assistance noted.
The summary above is based on 31 interviews we conducted recently with New Relic and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"Working with the solution is very easy. It's user-friendly."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The most valuable features of New Relic are the reports and ease of use."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"The solution must provide better support for Azure Web Apps service."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The solution needs to have staging."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution is quite expensive."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
Honeycomb.io is ranked 37th in Application Performance Monitoring (APM) and Observability with 1 review while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Honeycomb.io is rated 8.0, while New Relic is rated 8.6. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Honeycomb.io is most compared with Grafana, Sentry, Datadog, Chronosphere and Azure Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and meshIQ.
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