We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The ease of access and ease of use was great."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"The solution was scalable."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Kesaya is highly configurable."
"The remote support is the most valuable aspect of the solution."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"It's very easy to set up."
"It's a user-friendly product."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"The implementation is quite straightforward."
"It is fairly feature-rich and stable."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The quality of the call and the quality of the sharing have been excellent."
"The solution is hard to use at first until you understand how it works."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The technical support of the solution is an area with shortcomings that needs improvement."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The audit and KNM tools could improve."
"The user interface is somewhat outdated."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Voice communication and screen communication or face-to-face communication could be improved."
"It's pretty limited on the options they have."
"The business interface is clunky and not well-documented."
"The product can sometimes crash."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"The security could improve in TeamViewer."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Kaseya VSA is rated 7.6, while TeamViewer is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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