We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."The most valuable features are the clean user interface and the fact sheet feature in Application Portfolio Management. The tool integrates well with ServiceNow, which is the usual CMDB platform."
"LeanIX has a great application information architecture."
"The solution provides a single window view of business, application, data, and technology views of the IT ecosystem."
"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."
"The usability is very high. It almost looks like a Facebook for Enterprise architecture, it's pretty nice. It's HTML5 based. The repository is very easy. It has 10 different ways of sorting the objects you have in your architecture repository. Maintaining new data or to add data to your repository is very easy."
"One of the product's most valuable features is its ability to configure hardware devices."
"We've been able to develop some nice looking reports, and the dashboard's capability to map is very easy compared to Enterprise Architect."
"The most valuable features are that it's user-friendly and the user experience. It's easy to map the fact sheets."
"Makes ticket information easy to access."
"ServiceNow is easy to use and has a user-friendly interface."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It is robust and very user-friendly."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The most valuable feature is the flexibility of development for customization."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The solution needs to incorporate a data patch tool that moves within and irons data."
"LeanIX has limited in-build diagramming capabilities, requiring the purchase of another tool. That is the main drawback of LeanIX because they don't have a built-in add-on product for diagramming."
"Not a ten because you always have that gap between complexity and easy to use. And the more complex the tool becomes, the more difficult it is to get the usability."
"The solution’s API integration needs to improve. I would like to see a digital screen watch feature also in the solution."
"The modeling could be improved."
"Another area for improvement is that when you're starting to look into more advanced information, using the solution's APIs and its customizations, documentation for that specific aspect is not very good. There is not too much support built into the offering for that aspect, for a developer."
"Does a poor job of being able to allocate detailed costings to components within the network."
"I find LeanIX's pricing expensive for the functionality it offers. However, with the acquisition by SAP, the pricing might become more affordable due to scale and tiered application pricing. Currently, it offers different tiers for the first 400 applications: 400 to 600 and 600 to 1,000, making it expensive from a pricing standpoint."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"I would like to see a mobile version of ServiceNow."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"Transparency in the pricing model needs to be improved."
"There is room for improvement in price."
"Its stability and pricing need improvement."
LeanIX is ranked 1st in Enterprise Architecture Management with 18 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. LeanIX is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of LeanIX writes "Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". LeanIX is most compared with Sparx Systems Enterprise Architect, MEGA HOPEX, ADOIT, iServer and Avolution ABACUS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and JIRA Service Management.
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LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product.
Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will provide critical assets that can be managed in a specific way in SN.
ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole which ideally should be the driver for IT decision making).
Architectures should be developed and managed in an architecture tool (i.e. QualiWare) that spans your organization which then feeds your IT operations area information as to application lifecycle, system valid to/from dates, etc. Your operational systems (i.e. Cherwell/Ivanti, ServiceNow) should feed performance and issues stats back to the architecture tool to provide a more comprehensive picture of the organization enabling management to make better strategic, business and technology investment decisions.
That is why a bidirectional link is required...
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.
For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.