We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"It's great to do statuses or to review tasks."
"SPM and ITSM features are the most helpful."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"Remote access is most valuable."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."
"The scalability needs improvement."
"There is inherent complexity with this tool because of the number of things that it can do."
"The solution is lacking in the mobile application area that could be improved."
"The solution could improve by being more stable."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The interface requires an upgrade."
"ServiceNow's mobile app should be seamless and it is not right now."
Earn 20 points
ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT360 vs. ServiceNow report.
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