We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"Remote access is most valuable."
"The most valuable feature is the flexibility of development for customization."
"SPM and ITSM features are the most helpful."
"It's actually easy to understand."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"ServiceNow was the first true enterprise to service management platform."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"ServiceNow's mobile app should be seamless and it is not right now."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The ability to embed help information onto the screens."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"The product’s standard user experience is not the best."
"The contract module is quite rudimentary and doesn't support contract line items."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
Earn 20 points
Motadata ServiceOps is ranked 34th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
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