Oracle Application Express (APEX) vs ServiceNow comparison

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18,289 views|10,995 comparisons
91% willing to recommend
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17,234 views|10,431 comparisons
91% willing to recommend
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Executive Summary

We performed a comparison between Oracle Application Express (APEX) and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle Application Express (APEX) vs. ServiceNow Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This is a good application for quickly creating public applications.""The database is super easy to use for creating tables.""The solution's most valuable aspect is its Graphics Form Design.""I like that Oracle Application Express (APEX) is powerful and attractive, allowing my organization to modernize forms within two months. I also found its PWA feature very powerful because you can produce substantial mobile applications.""The solution can efficiently translate from English to another language including Arabic using the XLIFF format.""The solution is easy to handle. The tool has helped us develop many applications since it supports SQL and NoSQL languages. We are familiar with this language. Also, the solution’s interface design and database design are very easy. It is not so much complex. I have no experience working with other solutions.""The autonomous database is valuable and provides the main structure for code development.""The most valuable features are security, stability, and ease of implementation."

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"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile.""Will give us better control over asset management and technical debt once we can centralize all contract information.""The solution has a user-friendly interface.""We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.""Easy to integrate with third-party applications.""It is easily configurable and has a good developer society online, available for any issues from the backend.""It uses a common base of data and allows different types of records to pull from that same base of data.""Identifies better ways to license software or eliminate unused software to save money."

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Cons
"Currently, APEX doesn't have a building workflow engine. I think that's the most important improvement that could be made at this point.""Oracle Application Express would be improved if you could use it on a mobile platform.""There is a bit of a learning curve involved when first using the solution.""The format is not recognized by Microsoft Word products.""The collaboration and the workflow engine could use some improvement.""Being able to only design with HTML and CSS can be limiting as to what can be accomplished.""Oracle is more of a database-oriented solution and is not very flexible in app development.""An area for improvement in Oracle Application Express (APEX) is the slow reporting because pulling the report for two months, one year, three years, etc., is very slow. It takes more than thirty minutes to download the report. There's also room for improvement in integrating Oracle Application Express (APEX) with other vendors, such as open-source solutions through API integration. I believe Oracle is working on this feature, or the issue could be because my organization is using an older version of Oracle Application Express (APEX). The Oracle database also has to be improved because it's still lacking in some packages, triggers, and indexes."

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"An area for improvement would be the accessibility of downloaded and compressed files.""The contract module is quite rudimentary and doesn't support contract line items.""Integration capabilities can improve.""For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""It's too complicated and there are too many options.""The customer service of the product right now isn't very good. It's an aspect they really need to improve.""There is room for improvement in price."

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Pricing and Cost Advice
  • "APEX itslelf is a free product, but you will need to license peripheral components."
  • "When buying the data license, APEX is included."
  • "We have a full Oracle E-Business Suite license, and we use that license to develop applications. There's no license required for developing Oracle applications."
  • "There is a trial version available that can be used free of charge."
  • "Pricing is expensive, overall on an enterprise system but we consider that it gives corresponding value in the product."
  • "It's a free solution with no additional costs."
  • "We have an Oracle basic product license, and then we can use Oracle APEX for free. We have many licenses for Oracle for approximately 20 processors."
  • "The solution is free."
  • More Oracle Application Express (APEX) Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I rate the pricing a three out of ten. The tool is not expensive.
    Top Answer:There are not many triggers available. The product must provide more triggers.
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The solution has a user-friendly interface.
    Ranking
    Views
    18,289
    Comparisons
    10,995
    Reviews
    26
    Average Words per Review
    560
    Rating
    8.2
    Views
    17,234
    Comparisons
    10,431
    Reviews
    23
    Average Words per Review
    420
    Rating
    8.4
    Comparisons
    Also Known As
    Oracle APEX
    Learn More
    Overview

    Oracle Application Express (APEX) is a low-code development platform that enables users to build enterprise apps securely and scalably. APEX, which offers world-class features, can be deployed anywhere. As part of the Oracle Database, developers can develop superior apps 20x more quickly by using all of the tools provided in a single, extensible platform.

    Oracle APEX, a cloud platform that has been around for over 20 years, eliminates complexities associated with app building while delivering results faster and at a lower cost. The low-code aspect offers developers a visual approach to app development that accelerates the development process. Oracle APEX also provides a lively, global, and growing community of developers that can connect and share resources with each other.

    Features of Oracle Application Express (APEX)

    App building requires complexities and expert knowledge in vast web technologies. With Oracle APEX, these complexities involved with multi-faceted applications are reduced, and developers are provided with the rich features they need to fix business problems and create solutions. These features include:

    • Data: Oracle APEX offers revolutionary functionality to enable developers to turn data into information, no matter where that data is from. Under this functionality, you can display, chart, manipulate, and process data effortlessly and accurately.
    • Accessibility: Developers can build highly accessible and inclusive web apps for users with various abilities and requirements. Oracle APEX aims to provide a good user experience for everybody, with accessibility bug fixes and continuous improvements of their testing strategies.
    • Globalization: Oracle APEX provides the ability to create a framework to maintain well-performing applications in multiple languages and environments.
    • Smart Filters and Search: users can rapidly reduce searched data and remove clutter with search terms and filter suggestions for a more simplified user experience.
    • Security: Oracle APEX empowers web application builders to develop apps without compromising on security. Despite the constant increase of attacks and modification of web standards, developers can stay focused on their tasks without leaving applications exposed.
    • Monitoring: Monitoring and logging are built into Oracle APEX, which provides valuable insight into how users interact with your applications, as well as any hacking attempts, application errors, and performance issues.
    • User Interface: Developers can build modern web applications that are responsive, easily customizable, highly accessible, and simple to maintain with Universal Theme, a user interface for Application Express.

    Reviews from Real Users

    Oracle Application Express is a favorite among developers looking to create web applications quickly and securely for many reasons, which include its ease of use and the ability to quickly create public applications

    A senior database developer at a tech services company notes, "This is a good application for quickly creating public applications."

    Alvaro L., an intelligence coordinator at Grupo Orbis, writes, "Oracle Application Express is easy to use, people don't have to be developers to use it."

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Healthcare Company13%
    Government10%
    Financial Services Firm10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Educational Organization27%
    Government10%
    Computer Software Company9%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise33%
    Large Enterprise50%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise55%
    Buyer's Guide
    Oracle Application Express (APEX) vs. ServiceNow
    May 2024
    Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    Oracle Application Express (APEX) is ranked 2nd in Rapid Application Development Software with 52 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Oracle Application Express (APEX) is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Oracle Application Express (APEX) writes "An easy-to-use format that is flexible and scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Application Express (APEX) is most compared with Microsoft Power Apps, Salesforce Platform, Mendix, Microsoft Azure App Service and GitHub CoPilot, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Oracle Application Express (APEX) vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.